MRO Genius stands behind the quality of our products.
In event you are shipped an item that does not match your order, or are shipped a damaged shipment, you may submit a request for a Return Material Authorization for replacement or credit at our discretion.
Our Customer Service Department works closely with clients to make these transactions as easy as possible. Contact our Customer Service team within 5 business days of your purchase at 630.942.6270 for the prompt handling of your merchandise returns
Obtaining a Return Authorization Number
Prior to any Return, these three steps will ensure a smooth process. These essential steps pertain to any and all Returns.
1. You must leave the items in the original packaging unless and until you receive instructions from our Customer Service Department requesting you to do otherwise.
2. You should please take digital pictures from all angles of the product. These should be insufficient detail to be able to read the label information. You may be required to submit this for approval.
You MUST call our Customer Service Department for approval at the phone number listed above. Please have the following information available:
A. Your account number
B. The invoice number
C. Quantity to be returned
D. Manufacturer part number
E. Reason for the return
3. Customer Service will issue you a Return Material Authorization (RMA) number.
4. Customer Service will issue you Shipping Instructions. Please write your RMA number on your shipping label and affix to shipping carton. In the case of multiple cartons, write your name on EACH shipping label, AND indicate number of cartons, for example 1/3, 2/3, 3/3. If the shipping carton is the original manufacturer packaging, DO NOT write the shipping address or RMA numbers directly on packaging as the product must be in resalable condition, with no defacing, to receive credit.
To receive credit, the merchandise must be in its original package and be in resalable condition. Products that do not meet these criteria will be returned to the customer and no credit will be issued.
Return requests must be submitted within 5 days of receipt, and approved, processed and returned to our distribution center within 10 days of the original invoice date. There will be no restocking fee for items returned within the approved timeline. Returned Items received outside of the 10-day return window will not be issued credit and will be sent back to the customer. Non-stocks, discontinued, and special order items will not be available for returns. Customers will be issued credits to their account upon receipt and verification of the condition of product at our warehouse.
MRO Genius will support the warranties from our suppliers and will execute their applicable written warranty policy. These warranties generally cover replacement of defective product that is returned. Regardless of the manufacturer's policy we cannot provide credit for warranty issues that were not purchased from MRO Genius. EXCEPT AS EXPRESSLY PROVIDED HEREIN, SELLER MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED WITH RESPECT TO ANY PRODUCTS, PARTS OR SERVICES PROVIDED BY SELLER INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, APPLICATION OR USE.